Frequently Asked Questions (FAQ)

1. What Should I Do If The Size On The Tag Is Different From What I Ordered?

The size measurement on our website may vary due to inconsistencies in supplier standards. There can be slight differences between US, European, and Asian sizes, plus minor manual measurement errors.

Please carefully measure the size of the clothes before ordering. If you have any size problems, you can contact our customer service or handle it according to our return and exchange policy.

2. Why Is The Color Of My Received Clothing A Little Different From What I Saw Online?

The camera's perspective and lighting conditions may cause slight color variations. We hope you understand. If it does not significantly affect the appearance or your feelings about the clothing, we hope you can keep it. We will provide you with a promotional code as compensation for a future purchase. However, we will do our best to minimize color discrepancies.

3. What If The Item I'm Interested In Is Sold Out In My Size?

New items can sell out rather quickly, but we may receive more inventory soon!

Please contact our customer care department via email, and we will do our best to notify you if the item becomes available again. Please include your best email address so we can reach you when the item is back in stock.

4. How Do I Use A Discount Code?

Our promotions will be displayed on the homepage, product details page, and payment interface. If you meet the requirements, when you go to the "checkout" page, you'll find an option where you can input your discount code.

5. I'm Not Sure About A Size Or Have A Fit Question. How Do I Find This Information?

Please see our Size Guide for general information on sizing. If you still have specific questions about the fit of an item or measurement guidelines, please email our Customer Service Department.

6. I Need To Change Something On My Order. How Can I Do That?

Please refer to our Return and Exchange Policy for detailed information on how to modify or change your order.

7. Is It Safe To Use My Credit Card On Your Website?

Yes, it is completely safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.

During checkout, when you enter your credit card and personal information at our online store, you are passing the information securely to us using Secure Socket Layer technology (SSL). Welcome to choose your favorite items on our website with confidence.

8. Was I Charged Twice?

Your credit card will only be charged once after your order ships. If you just placed your order, what you're seeing on your bank account is an authorization hold. This is a common bank practice for handling credit card transactions to ensure sufficient funds and account authenticity.

This authorization will clear depending on your bank, usually within 48–72 hours. If you need help speeding up the process, you can contact the issuing bank of your credit card.

9. Why Might My Credit Card Be Refused?

Your credit card may be refused for any of the following reasons:

• The card may have expired - Check that your card is still valid
• You may have reached your credit limit - Contact your bank to verify you have not exceeded the authorized purchase limit
• You may have entered information incorrectly - Check that you have filled in all required fields correctly
• Browser issues - Make sure you're using the latest version of your web browser. If your browser has certain plug-ins installed, please clear the cookies, restart the browser, and try again

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to reach out to our friendly customer service team.

Contact us at: oyrosyclothing@gmail.com

Working Hours:
Monday - Friday: 8:00 AM - 6:00 PM (PST)
Saturday - Sunday: Closed

We're here to help make your shopping experience as smooth and enjoyable as possible!

— The Oyrosy Team 💙